I. General Terms and Conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as provider Philipp Gerger via the Herloons.shop website. Unless otherwise agreed, the inclusion of any terms and conditions you may have used is objected to.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity (hereinafter “customer” or “consumer”). An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject of the contract is the sale of goods.

(2) When you place the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the item description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the shopping cart. You can access the shopping cart using the corresponding button in the navigation bar and make changes there at any time.
After clicking the “Checkout” or “Continue to order” button (or similar name) and entering your personal data as well as the payment and shipping conditions, the order details will be displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Klarna, Apple Pay, Google Pay) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.
If you are forwarded to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop.
Before sending the order, you have the opportunity to check the information in the order overview again, change it (also using the “back” function of the internet browser) or cancel the order.
By submitting the order using the corresponding button (e.g. “order with payment”, “buy”, “order with payment”, “pay” or similar designation) you declare your legally binding acceptance of the offer, whereby the contract is concluded.

(4) Your requests to create an offer are non-binding for you. We will make you a binding offer in text form (e.g. by email), which you can accept within 5 days (unless another deadline is stated in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you provide to us is correct, that receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 3 Right of retention, retention of title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We reserve ownership of the goods until all claims from the ongoing business relationship have been settled in full. Pledging or transfer of security is not permitted before ownership of the reserved goods is transferred.
b) You can resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that arise from the resale and we accept the assignment. You are still authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.
c) If the reserved goods are combined or mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.

§ 4 Warranty

(1) The statutory liability rights for defects apply. The statutory provisions of Austrian warranty law apply to consumers (in particular ABGB and VGG).

(2) As a consumer, you are asked to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to report any complaints to us and the freight forwarder as quickly as possible. If you do not comply with this, this will have no effect on your statutory warranty claims.

(3) If a feature of the goods deviates from the objective requirements, the deviation is only considered agreed if you were informed of the same by us before the contract declaration was made and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are an entrepreneur, the following applies:

a) Only our own information and the manufacturer's product description are deemed to be agreed as to the quality of the goods, but not other advertising, public praise and statements made by the manufacturer.
b) In the event of defects, we will provide warranty through improvement or replacement at our discretion. If the defect cannot be remedied, you can either request a price reduction or withdraw from the contract (cancellation).
c) The warranty period for entrepreneurs is one year from delivery of the goods. The shortened deadline does not apply to personal injuries sustained by us or damages caused by gross negligence or intent.

§ 5 Choice of law and place of jurisdiction

(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence (principle of favorability according to Article 6 Rome I-VO).

(2) If the customer is not a consumer within the meaning of the KSchG, the court with jurisdiction over our registered office is the exclusive place of jurisdiction.

§ 6 Copyright and Usage Rights

All content, text, images, graphics, logos, designs, and other works published on this website are protected by copyright laws. Any reproduction, adaptation, distribution, storage, transmission, or other exploitation of content—whether in whole or in part—requires the prior written consent of the provider or the respective rights holder. The unauthorized use or distribution of individual content or entire pages is prohibited and may result in civil and criminal prosecution.

II. Customer information

1. Identity of the seller

Philipp Gerger

Krenngasse 7/13

8010 Graz

Austria

Phone: +43 681 81697404
Email: info@herloons.shop

Further legally required information for Austria (according to § 5 ECG / GewO):

Supervisory authority: Magistratsdirektion 8010 Graz, Hauptplatz 1
Chamber affiliation: Member of the STEIERMARK Chamber of Commerce
Applicable professional regulations: Austrian Trade Regulations Act (available at www.ris.bka.gv.at)

Alternative dispute resolution (AStG):

In accordance with the legal requirements in Austria, we would like to point out the bodies responsible for alternative dispute resolution:

Internet Ombudsmann: www.ombudsmann.at
Consumer Arbitration Board: www.verbraucherschlichtung.or.at

We hereby declare that we will not take part in a dispute resolution procedure before a consumer arbitration board within the meaning of the AStG and are not obliged to do so.

2. Information on the conclusion of the contract

The technical steps to conclude the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions “Conclusion of the contract” of our General Terms and Conditions (Part I.).

3. Contract language, contract text storage

3.1. The contract language is German.
3.2. We do not save the complete contract text. Before sending the order via the online shopping cart system, the contract data can be printed out or saved electronically using the browser's print function. After we receive the order, the order data, the legally required information for distance selling contracts (FAGG) and the general terms and conditions will be sent to you again by email.

4. Essential characteristics of the product or service

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment methods

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes (e.g. Austrian sales tax). Due to the small business regulation in accordance with Section 6 Paragraph 1 Z 27 UStG, no sales tax is charged or reported.
5.2. The shipping costs incurred are not included in the purchase price. They will be shown separately during the ordering process and you will have to pay them additionally unless delivery free of charge is promised.
5.3. If delivery takes place to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees, which must be borne by you.
5.4. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

6. Delivery conditions

6.1. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.
6.2. If you are an entrepreneur, delivery and dispatch are at your risk.

7. Payment and shipping

Shipping costs: (VAT exempt in accordance with § 6 para. 1 27 UStG)

Domestic deliveries (Austria): 6.00 euros
Deliveries to EU member states: 12.00 euros
Deliveries to the rest of the world (rest of the world): 24.00 euros

Delivery times

Unless another deadline is specified in the respective offer, the goods will be delivered:

within 1-4 days for domestic deliveries (Austria)
within 4-14 days for international deliveries to EU countries
14 Tage+ for international deliveries to countries outside the EU

after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction). Please note that no deliveries are made on Sundays and public holidays.

Accepted payment options

Payment in advance by bank transfer
PayPal
Credit card/debit card
Klarna
Apple Pay / Google Pay
SEPA direct debit

III. Privacy Policy

3. General Information & Data Controller

Unless otherwise stated below, the provision of your personal data is neither required by law nor contractually, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences.

Personal data is any information relating to an identified or identifiable natural person.

The person responsible for data processing is:

Philipp Gerger

Krenngasse 7/13

8010 Graz

Austria

Phone: +43 681 81697404
Email: info@herloons.shop

2. Server-Logfiles

You can visit our websites without providing any personal information. Every time you access our website, usage data is transmitted to us or our web host/IT service provider through your Internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider.

The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR out of our overriding legitimate interest in ensuring trouble-free operation of our website and in improving our offering.

3. Contact & Email Inquiries

If you initiate business contact with us via email, we will only collect your personal data (name, email address, message text) to the extent provided by you. The data processing serves to process and answer your contact request.

If the contact serves to carry out pre-contractual measures or concerns a contract that has already been concluded between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 lit. b DSGVO.
If contact is made for other reasons, this data processing is carried out on the basis of Article 6 Paragraph 1 Letter f of the DSGVO due to our overriding legitimate interest in processing and answering your request. In this case, you have the right, for reasons arising from your particular situation, to object at any time to this processing of your personal data based on Article 6 Paragraph 1 Letter f of the DSGVO.

4. Orders & Data sharing

When you place an order, we only collect and process your personal data to the extent that this is necessary to fulfill and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is carried out on the basis of Article 6 Paragraph 1 Letter b DSGVO.

Your data will be passed on, for example, to shipping companies, payment service providers, service providers for order processing and IT service providers. The scope of data transmission is limited to the absolute minimum.

5. Rights of those affected and storage period

Duration of storage

After the contract has been fully processed, the data will initially be stored for the duration of the statutory warranty period, then taking into account statutory, in particular tax and corporate law retention periods (in Austria usually 7 years in accordance with Section 132 BAO) and then deleted after the deadline has expired.

Rights of the data subject

Subject to the statutory requirements, you have the following rights pursuant to Articles 15 to 21 DSGVO:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
ight to object to processing based on Art. 6(1)(f) DSGVO

Right to lodge a complaint with the supervisory authority

According to Art. 77 DSGVO, you have the right to complain to a supervisory authority if you believe that your personal data is not being processed lawfully.

Austrian Data Protection Authority (DSB))

Barichgasse 40–42

1030 Vienna

Email: dsb@dsb.gv.at

Stand der Texte: 28. Juli 2026

General terms and conditions and customer information